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Sentry South Lincoln-Mercury Inc.

 
Year after year, the Sentry Auto Group is the #1 volume dealership in Metro Boston with both Ford and Lincoln-Mercury franchises and one of the fastest growing with both Mazda and Kia.Our prices are very competitive, but that's not the real reason we're #1.Why are we different?
Address: Boston, MA, 02118    
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Website: Sentry South Lincoln-Mercury
Phone Number
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Sentry South Lincoln-Mercury Inc.
The Right Way To Buy A Car
Our tagline, that we are "The right way to buy a car" is more than just an advertising tagline. It means that we won't run newspaper ads designed to trick you into coming in on a deal that's not real. And when you do come in, it means we'll treat you like a valued guest.
How do we do it?
 We can't give away all our secrets, but we start by hiring nice people. (As someone once said, that's easier than training people to be nice).
Then, we have a whole series of guidelines that we strive to follow, modeled after the finest companies in the hospitality business since unfortunately, we couldn't find too many folks to benchmark in our own industry.
Sentry is a family business owned and operated by Fraser Lemley (Chairman and CEO) and Chris Lemley (President). Sentry employs more than 250 people, all in Massachusetts. We also have a corporate goal to support worthy causes in the communities where we do business, primarily involving children and families fighting poverty and homelessness.
Four Steps of Service
Greet customers warmly and sincerely. Use the customer’s name if and when possible (title and last name as in Mr. X, Ms. Y, unless the customer instructs otherwise); otherwise use “sir” and “ma’am.” Acknowledge everyone (customers and employees) within ten feet (the “10-foot rule”).
Respond to the customer’s needs without being asked.
Under-promise & over-deliver. Not by too much, but by just enough — like a baker’s dozen.
Give customers a warm good-bye and use their name, if and when possible; otherwise use “sir” and “ma’am.”

Body Shop department
Everyday, thousands of motorists are involved in auto accidents, and most want to know, "Where's the best place to get my vehicle repaired properly and returned to me as quickly as possible?"
For many, the auto body repair process is an unfamiliar one -one that occurs, on average, only once every seven years. And there's a lot at stake: In many households, a vehicle is among the largest assets owned second only to the home. What's more, the family automobile often represents the only means of getting to work or school.
With so much riding on the decision, it's no wonder that many people look to a qualified resource - a recommendation from a friend, family member or insurance agent to help them make the right choice.
Sentry's collision repair centers are recommended so often by friends and family, that we frequently find ourselves repairing makes of vehicles that we do not sell new.

Contact here


 
Address and Phone Number
40 Mystic Street Boston, MA, 02118

Website: Sentry South Lincoln-Mercury  The Sentry Auto Group is the #1 volume dealership in metro Boston with both Ford and Lincoln-Mercury franchises.

 

 *** 4 Reviews for Sentry South Lincoln-Mercury Inc.
Excellent 09/29/2009  Selena L    Dorchester, Massachusetts
Great dealership! I highly recommend it. Their website is fairly easy to navigate and they have a huge line-up of cars to choose from. I ended up trading in my old Saturn for a new Mazda 3 and got a great price on it. The sales person who took me out on a test drive was very friendly and explained how the new Mazda 3 was different from its predecessors. I had a hassle-free trade-in process. Overall, I was very happy with the experience.
 
Very good 08/28/2009  Nicholas Atwood    Boston, Massachusetts
I had a very pleasant experience at Sentry South. These guys are great at what they do! I had an accident last month and damaged the rear axles on my car. I took my car to the Sentry body shop and they offered me the best quote around the city. I had emailed a couple of body shops but ended up choosing Sentry - I am glad I did. My car was back to me within 1 week and it drives just like before. Great job guys - I was very impressed! I highly recommend this place!
 
Very good 10/23/2009  Jenn Langstaff    Boston, Massachusetts
I had an accident over the summer and damaged my front bumper quite badly. I was recommended Sentry by a friend and I have to admit, I was very happy with the way these guys did the repair. I was given a quote from various other body shops but Sentry offered the best price with the shortest time demand for the work. I got my car back pretty quickly and they did a fantastic job at touch ups and replacing the bumper. It was a huge relief for me and I thank Sentry!
 
Very good 01/18/2010  Brian C.    Boston, Massachusetts
I have been taking my car to Sentry for regular maintenance and servicing for a year now. So far, I've had a pleasant experience and the customer service at this dealership is absolutely great. The staff is very friendly and helpful. Getting an appointment can be a bit tricky at times due to a lot of rush but they always manage to accomodate me according to my convinience. All the servicing work is done failry quick and I am always given a detailed description of the work done. Overall, I am very satisfied with the service and I will definitely recommend this dealership.
 


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